We do our best to ensure the quality of our products and to make sure that your purchase reaches you in good condition. If for any reason you encounter a problem or problem with your order; Please contact us via our email customercare@72hairsa.com or call customer service at the following number: +966567019119 and we will do our best to solve your problem. If you encounter any problem; Please notify us within 3 days of receiving your order; We will be happy to solve your problem or send you a replacement if necessary; Please note that we are unable to refund postage and shipping fees to you; Unless there is a defect or problem with the products. Note that if the product is shipped and received properly, the return or exchange policy does not apply because the company does not guarantee that proper storage conditions are maintained by the second party. Upon receipt of the products, we will settle any refund on the purchase of the products via (PayPal, an electronic money transfer site, credit card, Tamara, or the like), and a confirmation email will be sent to you at the email address you provided.
Defective products
We only accept returns for defective products; Provided that it is in its original condition. 72hairsa.com does not accept the return of products that have been opened. Unless it is defective. If you open the defective product and return it (you will bear the shipping costs related to the return). 72hairsa.com will give it to the manufacturing company for inspection. If the manufacturing company finds that the product is defective; You can choose between a full refund (including shipping costs incurred related to the return) or to receive another product.
*Refunds will be made to the original payment method and will be processed within 10 to 45 days depending on the bank that issued the credit card.
Cancellation Policy
We facilitate the process of delivering products to you so that your order reaches you as quickly as possible, as we prepare it and then ship it to you. If you wish to cancel an order; So send us a message via our email customercare@72hairsa.com or call customer service at the following number: +966567019119 and we will do our best to cancel your order. If your order has already been shipped and received, the return and exchange policy does not apply, and orders canceled after they have left the company are considered returns. So; Return policy will apply. If you have any inquiries or other questions regarding our returns and refunds policy; Please do not hesitate to contact us via our email customercare@72hairsa.com or call the following customer service number: +966567019119 . We will be happy to contact you.
Disclaimer of Warranty and Limitation of Liability
The Company does not represent or assume responsibility with respect to the accuracy or validity of any opinion, advice or statement made available on the Company Sites or in relation to any offensive, defamatory or obscene message transmitted through such The Company Sites. The company will not be held liable in any way for any loss or damage caused by your reliance on information obtained from the content available on the company’s websites. You assume responsibility for evaluating the accuracy, completeness or usefulness of any information, opinions, advice or other content available on the Company Sites; Please seek the advice of professionals regarding the evaluation of any information, opinions, advice or other specific content; Including for example, information related to money, health, lifestyle, opinions, advice or any other content.
Shipping policy within Saudi Arabia
We strive to continue to offer the customer the lowest possible delivery-related costs, and we reserve the right to amend our prices from time to time. We provide free delivery without any fees if the order exceeds 599 Saudi riyals. Otherwise, delivery fees are charged; This is in accordance with the shipping policy and prices mentioned; Please make sure to provide us with all complete and correct shipping addresses. 72hairsa.com will not bear responsibility regarding orders that are lost due to the customer giving us wrong addresses. If you enter the wrong address; We are not obligated to resend the order at our expense to the correct address. If you give us the wrong address; We will not ship the goods. If you do not give us a correct address within 14 days; We will cancel your order. Each order will be shipped separately and will not be combined with other orders. We will not guarantee delivery times; But we will do our best to send the products to you on the specified dates in cooperation with the shipping company. The “door to door” delivery service is handled by several professional and refrigerated delivery companies to maintain the quality of the products received, which deliver the shipment directly to you. Through this service, you will be provided with a tracking number that allows you to track your shipment across the entire route.
*Multiple transactions may result in multiple notifications appearing in the cardholder’s monthly statement.
Damaged goods
If the goods arrive to you damaged; Please send a message to the customer service department via our email customercare@72hairsa.com or call customer service via the following number: +966567019119 . Please contact customer service within 24 hours and inform them of your order number and description of your products. Do not dispose of damaged products or shipped products until you have contacted customer service through the email or number shown; In order to obtain instructions; We may request that damaged goods be returned. We will contact the shipping company to confirm information regarding your problem and so that we can recover the damaged products, submit a replacement request, or issue you a credit for the cost of the damaged and certified goods. In the event that a credit is issued in relation to your products; A full credit will be issued for damaged products within 10 business days; As of receipt of the returned shipment.
protectionism
72hairsa.com is committed to ensuring that your information is kept secure. We take tangible, electronic and administrative measures to prevent unauthorized access or disclosure regarding your personal information that we collect online.
